FAQ

All orders placed before 12:00 PM PST. Mon-Fri. and 1:00PM PST Sat with cleared payment will ship out the same day all orders placed after said times will be processed and shipped out the next day
In most cases we will ship items the same day you place your order in others we may have to wait till payment has cleared however we try to maintain only one to two days handling time on all orders
most items will arrive in discreet packaging from USPS UPS or Fedex
Usually orders may take between 3 to 5 business days to arrive depending on location IE if you live in the city it may be less if you are in a rural location it may be more
usually within 24 hours we will update the tracking info on your order
We answer all questions sent to us. they will be from gold_deals1@yahoo.com or noereply@Ecrater,com and will have your ecrater order # in the subject line. if it's not in your inbox check your spam folder
Same day shipping means we will ship out your order the same day it is received providing your order is placed before 12:00 PM PST Mon -Fri....1:00 PM PST Sat and your payment has cleared, Sun orders will ship on Mon, Average shipping time is 3 to 5 days
Orders placed after 1:00 PM PST Saturday will be shipped on Monday....Last pick up by USPS is 1:00 PM Sat. none on Sun. so the first available pick up for after hours weekend orders is on Monday
We can only ship to your address on file with paypal... It only takes a minute and will save time on delivery of your order, so if you want to ship to another address update at paypal first....we want you to get your order as fast as possible
Please check your tracking info and send us an email The USPS has been known to lose packages now and then, if that's the case we will reship your order please be sure your email is correct and check your spam folder for our reply thank you
There have been a few problems with deliveries to customers who give P.O. boxes and for that reason we will no longer ship to them...We require a physical address to ship your order to and it must also match your address you have on file with Paypal all others will be canceled and refunded...TY